Where can I Log in?
You’ll find the log in link at the bottom of the page next to Copyright.
Which browser should I use for live streaming?
Live streaming supports the majority of browsers. Here’s a list:
- Google Chrome – recommended
- Apple’s Safari – recommended
- Mozilla Firefox – no issues
- Microsoft’s Internet Explorer – IE8 and below not recommended
Which browser should I use for playback of messages?
The playback player supports the majority of browsers. Here’s a list:
- Google Chrome – recommended
- Apple’s Safari – recommended
- Mozilla Firefox – Firefox will not play right away until download is finished
- Microsoft’s Internet Explorer – IE8 and below not recommended
I’m seeing the video on the live stream, but I can’t hear a thing.
Make sure the audio on the video player is not muted. You can move the audio slider of the video player to adjust the volume. Double check your speakers and the main volume of your computer. Make sure your main speakers are not muted.
My internet connection is slow. Can I still view the video live stream?
We stream in multiple resolutions: 720p, 480p, 360p and 160p. Your video player will automatically switch resolutions based on your internet connection. You can manually override the player and select a resolution that works better for you. If you’re still having issues even with the lowest resolution, we recommend that you switch to the audio-only stream.
How do I know the speed of my internet connection?
You can perform a speed test from one of the following websites:
Note: If your speed is less than 5 Mb, you may experience video streaming issues.
The live stream on the iPad is 30 seconds behind. Is that normal?
The streaming server that we use generates multiple streaming formats to support many devices. We use Apple’s HLS (HTTP Live Streaming) protocol to stream to iOS devices. Apple by design, adds 3 ten second delays to the HLS stream, therefore creating a 30 second delay for iPads, iPhones and iPod devices. So, a 30 second delay is indeed normal.
How do I know if the live stream is working?
We’ve added alert notifications underneath the video and audio players to notify viewers in an event there’s a problem with the live stream. If you don’t see a message, it means most likely there are no incidents to report. If there’s a problem with the live stream, we will be posting alert messages throughout. The alert messages will be shown in bold RED text.
I tried everything. I still can’t get the livestream working. Can someone help me?
We have technical people available on live chat during the live stream. Live chat page will only be available during the live stream. When we are not streaming, there will be a contact form in its stead for submitting your technical questions. Take me to the Support page.
When will the sermon and sermonette be up on the website?
The recorded sermons and sermonettes are usually uploaded within a day or two after the live stream.
My mobile navigation menu is not working.
There’s a bug on certain versions of the Android phones. The navigation menu doesn’t seem to be responding, and it just stays open all the time. To get around this bug, you can download the latest version of the Chrome browser from the Play Store, and start using Chrome.
I need access to the members pages. Who do I contact to get access?
Send us a request on the Support page. We will reply within a day.
What’s the email subscription? How do I subscribe?
When you subscribe by email, you receive the latest content delivered to your email. To subscribe, scroll to the bottom right corner of the page, and type in your valid email address in the box labeled “E-Mail Address.” Click the Subscribe button. A popup window will appear asking you to enter a special code. Enter the code and click on the Complete Subscription Request button. You will then receive an email asking you to validate your request. Click on the link provided to finalize your email subscription.
